Rowan Studios will ship orders out as soon as possible, but this will not always be the same day as your order. In general, please allow 2-3 business days for processing time. If we anticipate a longer lead time, it will be noted in the item description. We do not guarantee delivery or shipment dates. Orders are shipped to the delivery address noted in the customer order.
We use the United States Postal Service for ALL of our shipments. The shipping and handling charge is $8.00 per item ordered.
You will receive an email confirming your order shortly after you have placed it. If you do not receive that email, please check your spam folder and see if you can locate it. This is especially important because if you have not received the order confirmation email you also will not receive the email with your shipment notification and tracking information.
Rowan Studios, llc cannot be held responsible for lost or stolen packages that have delivery confirmation to the address that was provided. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment postage.
You the customer are responsible for filing any claims with carriers for damaged and/or lost shipments.
For US orders placed online store pickup is NOT an option. We currently do not offer a will-call option at this time, but may in the future.
We do ship internationally. International Shipments can sometimes take anywhere from 2 to 4 weeks.
There are a few things to be aware of, however: you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost, because it varies widely around the world. Please do your research so you are ready to get your package cleared through customs, and have an idea of what the additional cost will be. Orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment postage.
If you have any questions, regarding shipment and/or shipment of orders, please email: firstname.lastname@example.org .